An aggrieved supermarket shopper contacted us for help with recovering financial compensation when she slipped in store and injured her knee.
Our client was shopping in the well-known supermarket chain when she slipped on a piece of vegetation on the floor. At first, Asda denied liability, but we were successful in persuading them to accept responsibility and pay compensation to our client.
The accident resulted in our client falling to the floor. As is typical with these sorts of knee injuries, the pain worsened throughout the day, but A&E investigations confirmed the good news that nothing was broken.
How we work out the value of a claim like this
When it comes to how we value a soft tissue injury to the knee, we have to take in to account a number of things and assess how the injury has impacted the injured person’s life. People often need care from their close friends and family; we can recover compensation for help with things like bathing, getting dressed, getting to and from the toilet, taking over household chores and meal preparation.
Why we argued Asda were at fault
We argued Asda had an important duty of care to shoppers and visitors under the Occupier Liability Act. Generally speaking, this means Asda has a duty to take all reasonable steps to prevent a person being injured on their premises.
We alleged:
- No reasonable and effective system of cleaning and monitoring was in place
- No signs were erected
- The danger area was not cordoned off
- Inadequate training of staff (in terms of how to clean up properly and maintain the floor)
- Allowing the floor to be a danger
- Exposed the claimant to a foreseeable risk of injury
As the occupier of the building and with authoritative control of the premises, the supermarket should have done all it could to ensure their floor was not a danger to their customers and visitors. If the supermarket had reasonably ensured the aisles were clean and clear, the accident may not have happened and our client would not have been hurt.
The supermarket eventually agreed to pay our client the fair sum of just over £3,000 for the pain, suffering, and loss of amenity.
If you require expert legal advice on making a supermarket accident claim then contact us today on 0800 634 7575 and speak to one of our claims team about getting the compensation you deserve.