As a team of lawyers who pride ourselves on the service and the care we provide to our clients, we are always keen to see how our clients review our performance once we have settled their claims for compensation.
The point of this article is to let you know a little more about our service, which is why we often get the fantastic reviews that we do. Click here to take a look at what our clients think of our service. You will no doubt find that the vast majority of our clients are highly satisfied with the service we provide, which is reflected in the testimonials they write about our service.
So – without sounding a little big headed – why are we so good?
It’s ALL About the Service
OK – so there are hundreds (if not thousands) of law firms throughout the UK that can deal with your claim for compensation. The industry of personal injury is extremely competitive and you will find yourself looking at a lot of different law firms when it comes to choosing who to instruct to deal with your claim.
There are certain things that pretty much all reputable lawyers do; so, how can you chose between them? We asked ourselves this question, and came up with a simple answer – go the extra mile to provide a fantastic service for our clients.
Most lawyers will have their own No Win No Fee agreement. In all honesty, these can differ from law firm to law firm quite dramatically. Most, in principle, will honour the part that says that, if you lose your case, you will not have to pay a single penny to your lawyers. The reason being that we lawyers will only ever take a case on a No Win No Fee basis if we genuinely believe we have a good enough chance of winning it. So, with a reputable firm, the agreement will literally state that you will not pay any fees at all if the claim loses.
TIP: as I said before, many law firms work in different ways, and some may want to charge you for insurance, or disbursements, or other fees. Just make sure that the agreement clearly states you will not have to pay anything, and you should be OK!
One potentially huge difference is what happens if you win. Under English/Welsh law, your lawyers are entitled to recover your legal fees from the other side if the case wins. This is how you can get your 100% compensation with no deductions and no hidden charges. The problem is that most may use standard wording which actually means you could very easily be charged if you win the case.
Many agreements will say things like “we will seek to recover your fees from the other side” or may say “we will endeavour to recover your fees from your opponent.” Some may explicitly say that anything they don’t recover will be your responsibility to pay. The trend here is that the wording only means your solicitor will have to try to get their fees back. Ultimately, if they don’t get paid out by the other side, you are legally and contractually responsible to pay them.
Now, don’t get me wrong, most reputable lawyers wouldn’t charge you or use the power they have to potentially charge you. However, if they wanted to, they could.
So, to return to the main point at hand here, we asked ourselves “how can we improve the service we offer to our clients with our No Win No Fee?” We have the answer: The Injury Lawyers Genuine No Win No Fee agreement. We decided that we don’t want to charge our clients, and we wouldn’t ever use the power to potentially charge a client if we ever failed to recover our fees from the other side. So, we added an extra line in our contract to say that we will specifically NOT seek to recover any fees from you, our client, if we fail to get them back from the other side.
Problem solved. We cannot come back to our clients for any fees if we fail to get them back. So, it’s not that we won’t charge you; it’s that we actually can’t charge you! A big difference and a huge safety net for you to know that, whatever happens, you will genuinely get the full 100% compensation with no deductions, and no sneaky charges, because its backed up in black and white in our agreement.
As I said – it’s all about the service. We feel we are doing a great service by guaranteeing our clients that they will always get the full 100%.
OK – so we added some extra weight to our service by backing up our promises in writing about 100% guaranteed compensation; what else did we do?
The Extra Mile…
As a firm of specialist personal injury lawyers dealing only in claims for injury, we understand and appreciate the frustration for accident victims when they end up injured through no fault of their own. We understand and appreciate that it can be a daunting thing to put a claim in, and we understand and appreciate that it’s probably going to be on the back of your mind until we settle it and you have your money.
So, we decided to do something about it – we decided that, to keep your mind at rest, we would have a policy to update you approximately every 14 days as a minimum. So, you’re always in the loop as to the progress of your case, and we can keep up the good relationship we have with you by keeping in regular contact. You may have noticed that some of the testimonials quote how efficient our service is, and how they are always kept up to date. Well, now you know how we do it.
The above is just a taste of the service we offer for our clients. There’s plenty more, such as private no cost medical care, and calls, emails, and letters responded to on a same day basis or within 24 hours max – the little things we like to do to make it a hassle free and stress free process.
For more information, feel free to give us a call!
