Our mission is to win the maximum amount of compensation for our clients in the shortest possible time, and assist with any medical needs required. To help this happen, we try our best to provide the highest quality service levels to our clients.
The problem is that many people who instruct a personal injury lawyer to make their claim have probably never made a claim in the past (unless you’re a little unlucky); so many people don’t quite know what to expect, or what they are entitled to. Many people will make their judgements based on what friends and family say. So, how do you know what to do when you are entering in to a process that you have never been through before?
Well, here is a little hint: check the Client Testimonials on the website of the law firm you are looking to instruct!
We are very proud and humbled to hear what our clients think about us when we have concluded their claim. We always ask for their honest feedback as to where we excelled in our service, and even where we could improve (hey – no one’s perfect!). So it’s nice to know when our clients compliment us on the things we specifically try and do to make our service better than others.
For example, we always inform our clients right from the start that we operate a Genuine No Win No Fee – by genuine (a term we have coined in a way to set it aside from others), we mean that, unlike most other law firms that operate using the standard No Win, No Fee agreement, we genuinely do not charge our clients because of the way we write our agreement.
Under the standard wording, most lawyers will only “seek to recover” or “try and recover” or “endeavour to recover” your legal fees from your opponent; and leave it at that. This means that, taking the terms above literally, their duty is only to make an attempt at recovering legal fees from the other side. If they fail, you are liable. Some are more explicit, and will say that you are directly responsible for anything that isn’t recovered. So… what’s the problem?
Well the fact of the matter is: they can charge you. If they fail to get all of their fees recovered, you are responsible for paying the remainder. Don’t get me wrong; I’m not saying there is anything wrong with the standard wording, and I’m not saying all companies will use this power. But they still could, if they wanted to, charge you; and some will. This means that, technically, in writing, you are not guaranteed 100% compensation as there are potential ways you can be charged.
There is another way you know –
We decided to address this use by adding in an extra line to our agreement saying that “If, for any reason, we are unable to recover our fees from your opponent, we shall NOT look to recover the fees from you.” One simple paragraph right there actually guarantees you that genuinely, in writing, you will receive 100% compensation. Many of our clients love this little safety net.
You can read our client testimonials here (http://www.theinjurylawyers.co.uk/testimonials.php), but here are a few that address our 100% Compensation policy:
My case was handled with very good professionalism; each stage was explained in detail. 100% compensation was received by me and I’m 100% pleased with Your Lawyers performance. I would highly recommend and use again in the future. The time scale was very quick too. Thank you all.
Mr Tufon Reza Walker, Barnet
Here’s another:
My experience was particularly good and I was always informed about the status of my claim. Fantastic! I would thoroughly recommend! I got 100% of my claim!
Mr Allen Garakara, Northampton
And there’s plenty more!
I was told I would get the full 100% compensation and I did. Thank you! You are all really friendly and helpful and kept me in the picture; keep doing the good work you all do. Thank you!
Debbie Williams, Rochdale
And plenty more than that on the Client testimonials (http://www.theinjurylawyers.co.uk/testimonials.php) section of our website!
What else do we do? Well, we say that we aim to get your claim resolved as quickly as we can, so how do we do this?
Fast Service – Regular Contact
Simple; for the majority of our clients, we aim to update them at least around every 14 days. This forms as part of our service agreement. Feel free to speak to other law firms; I doubt you will find many that offer this!
And our clients appreciate it:
My claim was easier than I thought and very fast. The communication was excellent. Thank you.
Mr Darron Smith, Felixstowe, Suffolk
Here’s another most kind testimonial:
My claim was settled really quickly and with no hassle. I was kept up to date at all times with how the claim was progressing and everyone I spoke to during the claim was friendly and professional. Of all the companies I had to deal with following the accident ‘Your Lawyers – The Injury Lawyers‘ were by far the easiest to deal with, I never had to chase them and they always contacted me when they said they would. I would highly recommend them to anyone.
Ms Victoria Limbert, Derby
And another!
The service provided was first class and I dont think it could have been dealt with any better or as quick. Thank you very much.
Mr Alan Moss, Eastbourne
We think it’s the simple things like regular contact that can really make a difference to a client and their claim; and our clients agree! Going the extra mile and spending more time and effort on our clients can help them a great deal.
Private Medical Care
We also aim to provide private medical care to all of our clients’ right from the start of the claim; even when the other side hasn’t admitted liability yet. If the claim loses, we can claim the treatment fees from a policy of insurance. And no – you do not pay for, or contribute towards, the insurance or fees.
If you are suffering from whiplash and need some physiotherapy, instruct us today and you’ll get your treatment within the next few weeks – and you never ever pay for it!
They handled my claim well, and kept in contact all the time. Ensured that I got correct treatment. Thank you. Definitely recommended.
Ms Sara Jackson, South Croydon
Here’s another example:
My experience has been extremely good. Your lawyers avoided using legal terms, and communicated regularly to keep me updated. All of the treatments I received were excellent and swiftly organised. I can highly recommend. Many thanks for all of your help.
Jennifer Haywood, Stratford-upon-Avon
You may have also noticed that our clients who have commented on the particular benefits of our service go on to agree that we are a very friendly bunch here, easy to deal with, and avoid the use of obscure legal jargon when talking to our clients.
Our clients are human beings – we treat them as human beings.
To have a look at what many more of our clients think of our service, feel free to go to our Clients Testimonial page here – http://www.theinjurylawyers.co.uk/testimonials.php
We value our clients, and care about what they think.
