Product liability is when a product you have purchased from a supplier is not safe to use or has not been made with the proper care and attention that it should have been – and as a result this has caused an injury to you as the consumer.
The law doesn’t just cover physical things though; any service you purchase also comes under the same regulations, such as purchasing a taxi ride or hiring a builder. These still should be supplied with proper care and attention. A Product Liability or Service Liability claim can be successful when the supplier of the product has been found to be in breach of the Supply of Goods and Services Act 1992.
How do I know if the rules have been broken?
Without using too many words, the general rule for knowing if a company has breached the Supply of Goods and Services Act 1992 and can therefore be claimed against – is if the good and/or services provided to the consumer is defective or dangerous.
So if you believe the goods you have purchased, like a smartphone or a child’s toy, is defective and has caused an injury, you may have a claim. If a service you have received, be it building works or cosmetic surgery, hasn’t been provided with reasonable care and skill, you may also have a claim.
How can I help strengthen my claim?
There are a lot of ways to strengthen a claim for product liability. Some of the best ways are as follows:
| Ensuring you retain the product and receipts or invoices, as this helps for investigation |
| Reporting the incident to the place that supplied the product or service – but make sure to seek legal advice before allowing them to see a product or review a service |
| Take photos of the problem where applicable for evidence |
As specialist injury claims firm, we here at The Injury Lawyers will be able to fight for your case and make sure you get the maximum compensation that you deserve.
If you have any queries about a potential claim of any kind, call our claims team free from a landline or mobile on 0800 634 7575. We will talk you through your claim and, if accepted, make sure that you receive the most compensation possible to give you peace of mind and help ease any financial worries you might have suffered as a result of your injury.
